Welcome to the Provider Support Center
To better serve you, the Louisiana Department of Education Child Care Assistance Program (CCAP) Provider Help Desk uses a ticket system. Every support request is assigned a unique ticket number which can be used to track your request online. Please note that an email address is required to submit a ticket.
CLICK THE LINK BELOW TO SCHEDULE A CAFE REMOTE DESKTOP SESSION:
For Foster Care inquiries, contact: DCFS.firstname.lastname@example.org
For verification submittals/confirmation, contact: LDECCAP@la.gov
Child Care Criminal Background Check System (C.C.C.B.C.S.) link: http://cccbcldoe.la.gov/
CCAP forms, updates,and additional resources can be found here.
If you have SAI forms or any other verification forms,contact: LDECCAP@la.gov. A ticket is not needed. Your email with documentation serves as a ticket.