***This help desk will no longer be active beginning September 19th, 2025***

The new helpdesk system will be located: www.CCAPPHDsupport.doe.louisiana.gov

Welcome to the Provider Support Center

To better serve you, the Louisiana Department of Education Child Care Assistance Program (CCAP) Provider Help Desk uses a ticket system. Every support request is assigned a unique ticket number which can be used to track your request online. Please note that an email address is required to submit a ticket.

For Foster Care inquiries, contact: DCFS.fostercare@la.gov 

For verification submittals/confirmation, contact: LDECCAP@la.gov 

Child Care Criminal Background Check System (C.C.C.B.C.S.) link: http://cccbcldoe.la.gov/

CCAP forms, updates,and additional resources can be found here.

If you have SAI forms or any other verification forms,contact: LDECCAP@la.gov. A ticket is not needed. Your email with documentation serves as a ticket.